Travel insurance protects you against unexpected costs and problems that can arise while travelling. Depending on the policy you choose, this may include emergency medical expenses, hospital treatment, repatriation, trip cancellation, baggage loss or delays, missed connections and other travel-related incidents.
Medical treatment overseas can be extremely expensive, so having appropriate travel insurance can provide important financial protection while you travel.
The right travel insurance depends on your destination, age, trip duration and the type of travel you are planning.
Easy Travel Insurance offers a range of options, including Economy, Worldwide, Africa & Asia, Schengen, Youth, Senior and Business Travel Insurance. We can help you choose a policy that suits your travel plans and requirements.
Travel insurance benefits vary depending on the policy you choose. Depending on your plan, cover may include emergency medical expenses, medical evacuation and repatriation, cancellation, baggage, missed connections and other travel-related benefits.
Always check the policy Schedule of Benefits and Terms & Conditions before purchasing to understand exactly what is covered and any applicable exclusions.
The maximum trip duration depends on the policy you select.
Some Easy Travel Insurance plans offer cover for trips of up to 180 days, while Youth Travel Insurance can be purchased for journeys of up to 365 days. Certain age restrictions apply to Senior Travel Insurance.
If you need cover for a longer period, please contact us to discuss the available options.
Our standard policies generally need to cover the full duration of your trip rather than only part of your journey.
If you already have medical or other insurance covering part of your trip, contact Easy Travel Insurance before purchasing so that we can advise whether an alternative option is available.
The destination you are travelling to determines which policy is suitable for you.
Our products include specific cover for Schengen countries, Africa, Asia, the Indian Ocean and Middle East, as well as worldwide options. Some plans have geographical exclusions.
When you obtain an online quote, the system will show the policies available based on the destinations you enter.
Youth Travel Insurance is designed for younger travellers aged 16 to 30 who may be travelling overseas for holidays, gap years, study, working holidays or extended travel.
It provides travel insurance benefits suited to younger travellers, subject to the policy terms, conditions and exclusions.
Youth Travel Insurance can provide cover for trips of up to 365 days, making it suitable for longer overseas travel, gap years, extended holidays and working or study-related travel.
Yes. Emergency medical cover is an important part of our travel insurance policies.
Depending on the policy selected, cover can include emergency medical treatment, hospitalisation, medical evacuation and repatriation, subject to the policy limits, terms and exclusions.
For a medical emergency, contact Africa Assist as soon as possible on +27 (10) 211 6981.
For non-emergency treatment, contact the assistance service or follow the instructions in your policy documents before incurring significant medical expenses, where possible.
Cover for pre-existing medical conditions depends on the specific policy and your circumstances. Some conditions may be excluded or subject to additional requirements.
It is important to disclose relevant medical information and carefully review the policy Terms & Conditions before travelling.
If your health changes, you develop a new medical condition or your circumstances change before you travel, you should contact your medical practitioner and ensure that you are fit to travel.
You should also contact Easy Travel Insurance or the insurer if the change may affect your cover.
Some travel insurance policies provide cover for certain recreational sports and adventure activities, but restrictions and exclusions may apply.
Activities such as skiing, scuba diving, surfing, cycling and other sports may have specific conditions relating to safety equipment, supervision, locations or activity levels.
Always check your policy Terms & Conditions before participating in an activity.
Certain high-risk activities may be excluded from cover. Depending on the policy, exclusions may include activities such as skydiving, hang gliding, ice climbing, rock climbing, shark cage diving, deep-sea fishing and other high-risk pursuits.
The exclusions can vary between policies, so always check the Terms & Conditions for your specific policy.
Getting a travel insurance quote is quick and easy.
Use our online quote facility and enter your travel dates, destination and traveller details. The system will show the available policies and premium options for your journey.
Once you have selected your policy, you can proceed with the online purchase.
Your policy documents are emailed to you after your purchase.
We recommend saving a digital copy and taking a printed copy with you when you travel. You may also need your policy documents when applying for certain visas.
If you still cannot find your policy documents, contact Easy Travel Insurance on 010 211 4858 or email support@easytravelinsurance.co.za, and we can assist you.
If you need to make a claim, follow the claims instructions provided with your policy documents.
You may need to provide supporting documentation such as receipts, medical reports, proof of ownership, travel documents or other evidence relating to your claim.
For assistance with a claim, contact Africa Assist on +27 (10) 211 6981.
The documents required depend on the type of claim.
You may be asked for receipts, invoices, medical reports, police reports, proof of ownership, travel documents, proof of payment or other supporting evidence.
Keep all relevant documents and receipts relating to an incident, as these may be required to assess your claim.
Yes, subject to the cancellation terms of your policy.
A 14-day cooling-off period may apply, provided your journey has not started, no claim or incident has occurred that could result in a claim, and no visa has been obtained using the policy.
Once your insured journey has started, cancellation may no longer be possible.
If you entered incorrect travel dates, selected the wrong policy or made another mistake during the purchase process, contact Easy Travel Insurance as soon as possible.
The Schedule of Benefits is available as a PDF download here, as well as on each relevant product page. You can also access it through the travel insurance comparison information.
We recommend reviewing the Schedule of Benefits and Terms & Conditions before purchasing your policy so that you understand the cover, limits and exclusions that apply.
The travel insurance policies currently offered through Easy Travel Insurance are underwritten by Genric Insurance Company Limited, an authorised financial services provider and licensed non-life insurer.
Easy Travel Insurance is a registered agent of Africa and Worldwide Medical Assistance Services and works with other South African travel insurance providers for selected products.
